Terms & Conditions

All items except nutrition and consumables are eligible for a free return within 14 days of receiving your order.
We offer return pick up via DHL within Malaysia, except to Labuan and Limbang.

Items must be unworn, unopened, unwashed, undamaged, and in their original condition, including all original tags and packaging.
The original packaging/footwear box must also be returned in its original condition and must not be marked, labeled, damaged, or taped.
Running Lab reserves the right to reject your item(s), if the content of the box or packaging are marked, damaged, and not in a saleable condition.
Delivery fees are non-refundable.

Fill out the form below with accurate details about your purchase and the reason for return.
After submission, our customer service team will review your request and reply within 2-3 working day(s).
Make sure to get an email confirmation and instructions from our customer service rep to ensure a smooth return process.
Orders returned without prior confirmation will not be accepted.
We do not accept exchanges and returns to our retail stores.
Please upload clear images of the following for verification:

After submission, our customer service team will review your request and reply within 2–3 working day(s).
Make sure to get an email confirmation and instructions from our customer service representative to ensure a smooth return process.
If the images provided show that the item is dirty or not in its original condition, Running Lab reserves the right to immediately reject the return and refunds.
If the photos appear acceptable but the returned item is later received in a dirty or non-original condition, the return will also be rejected.
Orders returned without prior confirmation will not be accepted.
We do not accept exchanges and returns to our retail stores.

Fractel F-Series