All orders except nutrition and consumables are eligible for a free return within 14 days of receiving your order. We offer return pick up via Ninja Van within Malaysia, except Labuan and Limbang.

All returns must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

Running Lab reserves the right to reject your return should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Delivery fees are non-refundable.

*Only for online purchase*

You should pack the product(s) for return/refund securely in their original packaging and attach the return airway bill provided by us. Please attach the return airway bill on the return parcel for easier tracking and identification of your return parcel.

Important: Do not paste the airway bill directly on the shoe box, as it will damage the parcel. After collection, please allow some time for Ninja Van to ship the return parcel to our warehouse.

We will only process the refund once our warranty team has inspected and approved the return parcel.

We do not offer returns and exchanges to our retail stores. Please fill up the returns form and a customer service representative will be in touch with information on how to process your return parcel.

Please note that parcels returned without prior confirmation will not be accepted.

We do not offer any exchange for online purchases. You may submit a return request form and place a new order once your refund has been approved and processed.

We are not able to change or amend your order once your order has been confirmed.

Once your order has been confirmed we are unable to change your delivery address. We strongly advise that you make sure all your details are entered correctly before placing your order.

Running Lab holds no responsibility for any loss of items resulting from entering a wrong delivery address.

Please contact our customer service representative and we will be in touch as soon as possible.

We do not offer returns or refund for in-store purchases.

All purchases are eligible for a free exchange within 14 days of your purchase.

Proof of purchase must be presented during exchange.

Exchanging items must be unworn, unopened, unwashed, undamaged and in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labeled, damaged, or taped.

Running Lab reserves the right to reject your exchange should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

Gift vouchers are available at any of our stores. Kindly speak to one of our service staff to make your purchase.

Orders above RM 300 are eligible for free shipping.

Delivery fee applies to orders below RM 300.

No promo code is required as free shipping will be applied at checkout.

We will send you tracking information as soon as it is available. To track your order, enter your parcel tracking ID at https://www.ninjavan.co/en-my/tracking

Local Shipping (Within Malaysia)
Orders placed before 10am will be delivered within 5 - 7 working days.

For more information regarding delivery, please use the tracking ID provided once your order has been processed.

All orders are shipped locally from Malaysia.

We currently ship to customers within Malaysia only. For international orders, please head over to Running Lab Singapore.

If an item arrives damaged or faulty, please contact our customer service representative who will advise on your return options.

We will then send the item to the relevant team for inspection. Our assessment will determine if a manufacturing fault is present, then depending on the results offer a refund.

When our assessment concludes that you are eligible for a refund, we will process the refund within 14 working days.

We conduct Running Gait Analysis at our stores for free with no obligations!

We provide Running Gait Analysis at our retail stores except RL2 by Running Lab The Exchange TRX.

You don’t need anything special for the gait analysis. Just wear clothes comfortable to run in for a short period of time, bring a pair of running socks, and your current running shoes.

The running gait analysis itself takes 5 to 10 minutes.

The detailed explanation and discussion about your running gait can take 5-20 minutes, depending on your questions and points to cover. Trying on shoes and finding the perfect pair takes as long as you need to feel confident in your choice.

Overall, the entire process can take between 20 minutes to 1 hour.